MATEUS MONTEIRO LLC ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit mateusmonteirollc.shop (the "Site"), make a purchase, or interact with us.
1. Information we collect
- Contact information — name, email, phone, shipping and billing address.
- Order and payment information — items purchased, order value, last four digits of the payment card, transaction identifiers.
- Account information — password (hashed), preferences and communication opt-ins.
- Device and usage data — IP address, browser type, pages visited, referring URLs, timestamps.
- Cookies and similar technologies — see our Cookie Policy.
2. How we use your information
- Process, ship and fulfill your orders.
- Provide customer support and respond to inquiries.
- Send transactional messages (receipts, shipping updates).
- Send marketing communications (only if you've opted in — you can unsubscribe any time).
- Prevent fraud and comply with legal obligations.
- Improve our website, products and services.
3. Legal bases
We process personal data based on: (a) performance of a contract when we fulfill your order; (b) our legitimate interests in operating a secure and useful site; (c) compliance with legal obligations; and (d) your consent, where required.
4. How we share information
We share personal information with vetted service providers who help us operate the business — including payment processors (Stripe / PayPal), shipping carriers (USPS, UPS, FedEx, DHL), email and analytics providers, customer support tooling, and cloud infrastructure. These vendors are contractually bound to protect your information. We do not sell personal information.
5. International transfers
Personal information is stored on servers within the United States. Where we transfer data outside your country, we rely on appropriate safeguards such as Standard Contractual Clauses.
6. Data retention
We keep order and account information for as long as needed to provide our services and comply with tax, accounting and legal obligations — typically no more than 7 years for financial records.
7. Your rights
Depending on your jurisdiction, you may have the right to (i) access your personal information, (ii) correct or delete it, (iii) restrict or object to processing, (iv) portability, and (v) withdraw consent. To exercise these rights, email support@mateusmonteirollc.shop. California residents may also exercise CCPA rights, including the right to opt out of the "sale" or "sharing" of personal information — note that we do not sell data.
8. Security
We use industry-standard technical and organizational safeguards — including HTTPS/TLS, encryption at rest, access controls and regular security testing — to protect your information. No system is 100% secure, and you use the Site at your own risk.
9. Children's privacy
Our Site is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we hold such data, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted here with a new "last updated" date.
11. Contact
Questions about this Privacy Policy? Email support@mateusmonteirollc.shop or write to us at 2121 S Hiawassee Rd., Suite 108, Orlando, FL 32835.