We ship every order from our Orlando, Florida hub using trusted U.S. carriers. This page summarizes handling times, delivery windows, shipping fees and important information about tracking, taxes and undeliverable packages.
1. Processing time
Orders are typically processed within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 3:00pm EST or on weekends are processed the following business day.
2. Shipping methods and delivery times
| Method | Delivery | Cost |
|---|---|---|
| Standard (USPS / UPS Ground) | 3–5 business days | $9.90 · Free over $100 |
| Express (UPS 2-Day) | 1–2 business days | $19.90 |
| Overnight (UPS Next-Day Air) | 1 business day | $34.90 |
3. Shipping destinations
We currently ship to all 50 U.S. states, Washington D.C. and APO/FPO addresses. We do not yet ship to Puerto Rico, U.S. territories or international addresses.
4. Tracking
You'll receive a shipping confirmation email with tracking information within 24 hours of dispatch. You can also view order status on the Track order page.
5. Sales tax and duties
Applicable U.S. state sales tax is calculated at checkout based on the destination address. Because we only ship within the U.S., you will not be charged customs duties.
6. Undeliverable packages
Packages that are returned to us because of an incorrect address, refusal or non-collection will be refunded minus original shipping cost. Please double-check your address at checkout.
7. Lost or delayed packages
If your package hasn't arrived within 10 business days of the estimated delivery date, email us at support@mateusmonteirollc.shop. We'll open a claim with the carrier and, if the package cannot be located, resend a replacement or issue a full refund.
8. Damaged shipments
Inspect your package on delivery. If it arrived damaged, take photos of the packaging and product and email us within 48 hours. We'll ship a replacement at no cost.
9. Multiple-item orders
Occasionally we split large orders across multiple boxes to speed up delivery. You'll receive a tracking number for each package.
10. Contact
Email: support@mateusmonteirollc.shop
Phone: +1 (407) 555-0180
Business hours: Mon–Fri, 9:00am – 6:00pm EST